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February 17, 2026
Learn best practices for avoiding customer complaints
Navigating the security risks and pitfalls of operating a business online can be challenging without expert guidance. NFIB’s recent webinar featuring Mary Engle, Executive Vice President of Policy at the Better Business Bureau (BBB) National Programs, gives small business owners practical tips and actionable strategies to avoid customer complaints, cyberattacks, and legal issues.
The webinar covers:
- Protecting Online Privacy
- Basics of Advertising Law
- Compliance Best Practices
- Consumer Reviews
- Handling Customer Disputes
- Risk Reduction
This informative webinar gives a comprehensive overview of many of the issues small businesses face with data privacy, advertising laws, and online reviews. Watch the full webinar on-demand for best practices to avoid customer complaints.
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NFIB is a member-driven organization advocating on behalf of small and independent businesses nationwide.
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