Ohio Business Gateway Modernization Project Overview

Date: May 03, 2017

It processes more than 5 million business transactions per year

The Ohio Business Gateway is an online filing and payment system that processed more than five million transactions and $12.4 billion in online payments in 2016.

The Gateway Modernization Project began in 2015 when Governor Kasich appointed Lt. Governor Taylor as chair of the Ohio Business Gateway Steering Committee. In her role leading the Common Sense Initiative to streamline business regulations and improve the business environment in Ohio, the Lt. Governor has heard a great deal from Ohio businesses about the need to modernize the Gateway. As a result, Lt. Governor Taylor is leading a project to modernize the Gateway and make it even more responsive to the needs of its business users.  

By working closely with the Steering Committee and members of the broader business community, the project team went through an intensive project planning process to pinpoint the needs and expectations business users had of the Gateway. Those requirements were then used to develop an implementation roadmap to transform the Gateway into a more user-friendly, reliable and secure portal. The implementation of the transformation is currently underway.

Benefits of the Modernized Gateway

Phase I of the Gateway Modernization Project is focused on designing and building an improved user experience and simplifying transaction flows in the Gateway. When the Modernized Gateway goes live in Fall 2017, business users will experience the following improvements:

  • A modern look and feel will make the Gateway more intuitive and easier to use.
  • Pre-populated information and fewer required clicks will reduce the time it takes to complete transactions.
  • Online help functionality will provide real-time information and the ability to request assistance any time, from any page on the Gateway.

Phase II of the Gateway Modernization Project, scheduled for go-live in Spring 2018, will introduce a more reliable, flexible and secure system architecture, featuring:

  • Updated technology which will provide Gateway users with more reliable service during high-traffic periods.
  • An increased ability to add new transactions quickly, increasing the State’s ability to offer additional services to Gateway users.

Incorporating User Feedback into the Modernized Gateway Design

Obtaining and incorporating user feedback has been an important part of the Gateway Modernization Project. In September 2015, the results of a survey of more than 2,400 Gateway users were used to determine specific pain points of the current Gateway and critical new functionality that should be incorporated into the Modernized Gateway. Since then, the Gateway Modernization Project has circulated targeted user experience surveys and will be conducting in-person previews to gather even more feedback from business users.

Read more here: https://www.nfib.com/assets/Modernization-Info-Sheet.pdf  

For more information about the Gateway Modernization Project, visit business.ohio.gov/gatewaymodernization or email [email protected].



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