07/ 29/ 2005
Good customer service is crucial to success in business. There's nothing high-tech about helping customers get exactly what they need from your business. But technology can make the process easier and more efficient. Like the rest of the business world, customer service has been transformed by technology.
The finalists in the Dell/NFIB Small Business Excellence in Customer Experience Award understand that coupling the latest innovations with good, old-fashioned people skills can help you and your employees deliver top-notch service.
Complete Inspection Systems
Indialantic, Fla.
Lana Parish, Partner and CFO
When it comes to safety, Complete Inspection Systems is on the cutting edge. One of the company's leading products is AutoProof Pro, an automated inspection and proofreading system for health products that inspects labels, inserts and other packaging materials to prevent errors that could result in death or injury to customers.
On being a small-business owner: "In the technology business, it is critical to be able to modify and offer the latest technologies to meet the needs of customers. As a small business, we can move rapidly and offer the best solutions," Parish says.
On technology: "We provide computer-based systems that allow manufacturers to compare high resolution images like cartons, labels and inserts for defects or counterfeiting. Since each image can be millions of pixels, the capability to provide processing power to complete comparisons is critical. "
