Capitol Hill Basics

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Members of Congress have staff to assist them during a term in office. To be most effective in communicating with Congress, know the titles and principal functions of key staff.

Commonly used titles
  • Administrative assistant or chief of staff
    The administrative assistant reports directly to the member of Congress. They usually have overall responsibility for evaluating the political outcome of various legislative proposals and constituent requests. The administrative assistant is usually the person in charge of overall office operations, including the assignment of work and the supervision of key staff.
  • Legislative director, senior legislative assistant or legislative coordinator
    The legislative director is usually the staff person who monitors the legislative schedule and makes recommendations regarding the pros and cons of particular issues. In some congressional offices there are several legislative assistants and responsibilities are assigned to staff with particular expertise in specific areas. For example, depending on the responsibilities and interests of the member, an office may include a different legislative assistant for health issues, environmental matters, taxes, etc.
  • Press secretary or communications director
    The press secretary's responsibility is to build and maintain open and effective lines of communication between the member, constituents and the general public. The press secretary is expected to know the benefits, demands and special requirements of both print and electronic media, and how to most effectively promote the member's views or position on specific issues.
  • Appointment secretary, personal secretary or scheduler
    The appointment secretary is usually responsible for allocating a member's time among the many demands that arise from congressional responsibilities, staff requirements and constituent requests. The appointment secretary may also be responsible for making necessary travel arrangements, arranging speaking dates and visits to the district.
  • Caseworker
    The caseworker is the staff member usually assigned to help with constituent requests by preparing replies for the member's signature. The caseworker's responsibilities may also include helping resolve problems constituents present in relation to federal agencies, e.g., Social Security and Medicare issues, veteran's benefits and passports. There are often several caseworkers in a congressional office.

    Other staff titles
    Other titles used in a congressional office may include executive assistant, legislative correspondent, executive secretary, office manager and receptionist.

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