NFIB

Going Above and Beyond
04/ 11/ 2002

Perry Moy's customer service is guided by the bond he and his mother created with members of the McHenry, Ill., community in the 36 years since opening their Chinese restaurant Plum Garden.

"My mother always said, customer relations are the key to a successful business," Moy says. "We've always believed in community and have developed strong people-to-people relationships."

Customer James Molnar can testify to that. Through a mix-up, he made dinner reservations for ten guests at the Plum Garden on a Sunday, two hours before the restaurant actually opened. He arrived to find Moy the only person in the restaurant, vacuuming the floor.

"I said, 'Not to worry, sit and I'll cook and serve,' " Moy says. "It's second nature to me. I wasn't going to lock him out."

"Our out of town guests were thoroughly impressed with this man's gracious behavior," Molnar wrote in a letter that appeared in the Northwest Herald newspaper. "Who says the service has gone out of the service industry?"

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This article originally appeared in the July/August 2001 issue of MyBusiness Magazine, NFIB's member magazine.

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