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Customer Service & Client Relationships
Find resources and tips for improving your business' customer service and client relationships.
Articles & Resources
Top 7 Survival Skills Any Business Can Learn from Small Town Businesses - By Becky McCray
Retail Lessons from Successful Small Business Owners - NFIB Podcast
13 Real-World Marketing Insights for Your Small Business
How to Address Language Gaps with Customers
Why You Shouldn’t Apologize to Customers
How to Retain Customers When Relocating Your Business
3 Ways to Build a Strong Outside Sales Team
3 Big Vendor Contract Blunders to Avoid
How to Retain Customers From Daily Deal Promotions
4 Apps for Scheduling Meetings Online
What to Do When a Competitor Moves Next Door
5 Common Customer Service Pitfalls
8 Ways to Make Every Employee a Salesperson
MyBusiness Extra: Expanded Q&A With YEF Scholarship Grand Prize Winner Dillon Morgan
3 Ways to Adjust Prices for Inflation Without Losing Customers
4 Lessons Your Small Business Can Learn From the Military
Free eBook and Giveaways for National Small Business Week
6 Tips For Getting Useful Customer Feedback After the Sale
3 Companies Using Twitter for Better Customer Service
3 Everyday Companies Using Facebook to Provide Better Customer Service
3 Emails Your Customers Love to Receive
Online Tools to Solicit Feedback from Customers
12 Ways to Grow Your Email List
6 Things to Tell Every Customer Who Walks in the Door
The Dos and Don’ts of Generating Repeat Online Business
Creating a Return Policy That Works
5 Reasons to Say Goodbye to a Client
Top 5 Reasons to Pass on a New Business Opportunity
Beyond Excel: Managing Customer Information
Using Technology to Enhance Customer Service
6 Creative Ways to Show Customers You Appreciate Them
5 Things Your Business Needs to Do on Facebook
Want to Boost Your Holiday Sales? Ask the Experts on Nov. 9
How to Deal with Difficult Customers
Give Your Customers Something Extra
What Your Office Says About Your Business
4 Ways to Market to Frugal Customers
Make Every Employee a Walking Advertisement
A Freemium Is More Than a Freebie
How to Rebound After Your Biggest Customer Says Goodbye
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5 Things Your Business Needs to Do on Facebook