Customer Service & Client Relationships

Customer Service & Client Relationships


Want More Loyal Customers? Show Them Some Love

We know you love your customers. After all, they are what keeps your business going. But do your customers know you love them? ...


4 Ways to Maximize Sales During the Holidays

Ideas to help you boost sales this holiday season


What Makes an Appropriate—and Legal—Client Gift?

Show your appreciation without violating policy


5 Steps to Satisfying an Unhappy Customer

When customers are unhappy, respond quickly, communicate frequently, and keep calm.


5 Proven Tips for Generating More Referral Business

You've worked hard to make a customer happy. Now how do you get them to send more customers your way?


Your Small Business Still Isn't Data Mining?

Data mining, which is searching stores of data to discover patterns and trends that go beyond simple analysis, isn't just for l...

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