VIDEO: How To Deal With An Angry Employee

Date: August 05, 2014

Nobody wants to be the bad guy, but small business owners sometimes have to make decisions about employees that aren't so pleasant.

"Sooner or later, every employer is going to be the bearer of bad news, and it's not unusual for the employee to react with anger," says Beth Milito of the NFIB Small Business Legal Center. 

Milito offers five tips to help ease the tension in these situations.

  1. Stay Calm. Stick to the facts and be objective.
  2. Allow the employee to talk. Giving him or her a chance to tell their side of the story can help defuse a potentially bad situation.
  3. Be respectful. This is your employee, not your child, so treat him or her like an adult.
  4. Watch your nonverbal signs. Make sure your body language is non-confrontational.
  5. Retain control of the discussion. Make sure you convey that your decision is final.
NFIB’s Small Business Legal Ease is a web video series with Beth Milito of the NFIB Small Business Legal Center  discussing laws and regulations affecting the right of small business owners to own, operate and grow their businesses.

READ NEXT: How to manage the 3 most common types of difficult employees

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