This NFIB member discusses the challenges of working in the safety-equipment industry.
NFIB Member: Becky Eastwood
Business: Puget Safety Equipment Co., Bellingham, Wash.
What do you love the most about running a small business?
I love pleasing customers. We don’t just sell somebody a product, we also sell them after-the-sale services. We build trust and friendships with our customers.
What does owning a business allow you to do that most folks do not get to enjoy?
I have the self-satisfaction that my husband and I have built our business from the ground up. When you work for somebody else, you can grow tired of that and adopt a “the grass is always greener on the other side of the fence” attitude.
What is your biggest challenge right now?
In the safety-equipment industry, we have so many laws and regulations. When you have so many things you have to keep track of because you may get audited someday, you want to make sure you are doing everything correctly.
What has been your proudest moment as a small business owner?
I’m proud that we’re still open after 23 years.
What have you not yet achieved that you would like to?
I would love to have more time to travel.
What is the best part of your day?
I love it when I fill an order 100 percent.
What do you read?
I love to read cookbooks. I like to be creative in the kitchen.
What has been your biggest mistake?
I didn’t fire somebody soon enough; that’s probably because my husband and I are too kind.
What is your favorite thing to do off the clock? How about on the clock?
I enjoy planning and cooking an eight-course meal and sharing it with family and friends.
On the clock, I like talking with the customers and making them laugh.